Refund policy

At Addhee, every outfit is thoughtfully designed and carefully inspected before it reaches your little one. If something isn’t quite right, we’re here to help. This policy covers cancellations, returns, exchanges and refunds.

Order Cancellation

  • Orders may be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
  • Once an order has been dispatched, it cannot be cancelled.
  • If your cancellation request is approved before dispatch, a full refund will be processed to your original payment method.

Cancellation by Addhee

In rare circumstances, Addhee reserves the right to cancel an order due to reasons including, but not limited to:

  • Product becoming unavailable due to inventory errors.
  • Incomplete or incorrect customer information.
  • Payment failure or unsuccessful transaction verification.
  • Suspected fraudulent or suspicious activity.
  • Circumstances beyond our control that prevent us from fulfilling the order.

In such cases, any amount paid will be refunded in full to the original payment method.

Exchange Eligibility

We offer size exchanges within 2 days of delivery, subject to stock availability. To be eligible for an exchange:

  • The product must be unused, unworn and unwashed.
  • All original tags, labels and packaging must be intact.
  • The garment must be free from stains, perfume, odour, pet hair or any signs of use.
  • An exchange request must be raised within 2 days of receiving the order.
  • Only one exchange is permitted per order.

If the requested size is unavailable, you may choose another product of the same value or pay the difference for a higher–priced product.

Return Eligibility

Returns are accepted only under the following circumstances:

  • You received an incorrect product.
  • You received the wrong size compared to what was ordered.
  • The product has a verified manufacturing defect.
  • The product was damaged during transit.

All return requests must be raised within 2 days of delivery.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery. To help us investigate the issue quickly, please share:

  • Your Order Number.
  • Clear photographs of the product.
  • An unboxing video recorded from the moment the sealed package is opened.

Failure to provide the required details may delay or affect the approval of your request. Claims raised after 48 hours may not be eligible for replacement or refund.

Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted in the following cases:

  • Change of mind after purchase or after delivery.
  • Incorrect size selected by the customer — please refer to our Size Guide before placing your order.
  • Colour variations due to individual screen or device settings.
  • Minor variations in fabric texture, print placement or stitching that do not affect the quality or functionality of the garment.
  • Products that have been used, washed, altered or damaged after delivery.
  • Products without original tags, labels or packaging.
  • Free gifts or promotional items.

Return Pickup

  • Where reverse pickup service is available, we will arrange for the product to be collected.
  • If reverse pickup is unavailable in your location, you may be requested to self–ship the product to our warehouse.
  • For approved cases involving incorrect, damaged or defective products, reasonable courier charges incurred for self–shipping will be reimbursed.

Quality Inspection

Every returned product undergoes a quality inspection upon arrival at our warehouse. If the product is found to be:

  • Used, washed or altered;
  • Missing original tags or packaging;
  • Damaged due to customer handling;
  • Returned in a condition different from how it was delivered;

the request may be declined, and the product will be shipped back to the customer.

Exchange Processing

Once the returned product successfully passes our quality inspection:

  • Exchanges will be processed within 2–3 business days, subject to stock availability.
  • If the requested size is unavailable, our team will contact you with the available options.

Refund Eligibility

Refunds are issued only in the following situations:

  • The order is cancelled before dispatch.
  • You receive an incorrect product.
  • You receive a product with a verified manufacturing defect.
  • The product is damaged during transit.
  • The requested replacement or exchange is unavailable.

Refunds will not be provided for:

  • Change of mind after delivery.
  • Incorrect size selected by the customer.
  • Colour variations due to individual screen or device settings.
  • Minor variations in fabric texture, print placement or stitching that do not affect the quality or functionality of the garment.
  • Products that do not meet our return and exchange eligibility criteria.

Refund Process and Timeline

Once your returned product has been received and successfully passes our quality inspection, your refund will be initiated to the original payment method used while placing the order.

  • Refund initiation: within 2–3 business days after successful inspection or approval.
  • Refund credit: typically reflected within 5–7 business days.

The actual credit timeline may vary depending on your bank or payment service provider.

Shipping Charges

Original shipping charges, if applicable, are non–refundable, except in cases where:

  • An incorrect product was delivered.
  • The product has a verified manufacturing defect.
  • The product was damaged during transit.

Important Information

  • We recommend referring to our Size Guide before placing your order to ensure the best fit for your little one.
  • Every Addhee garment is carefully inspected before dispatch to ensure it meets our quality standards.

Need Assistance?

If you have any questions regarding cancellations, returns, exchanges or refunds, we’d be happy to help.

  • WhatsApp: +91 8147581372
  • Email: addhee.in@gmail.com