Privacy policy

At Addhee, we highly prioritise your concerns regarding online privacy and security during your visits and transactions on our website. We are dedicated to ensuring that the information you provide remains secure and is used appropriately. Should you have any inquiries not covered in the following privacy and security policy, please don’t hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.

Data Collection by Addhee

Addhee collects essential information necessary to fulfil your requests, which may include your name, mailing address, email address and phone or WhatsApp number. This information is gathered when you make purchases or subscribe to email notifications. Your card details are solicited solely during order placement and are transmitted using the highest level of encryption to ensure utmost safety and security.

During your website navigation, we utilise “cookies” or small pieces of tracking data to gather insights into your preferences, such as your internet service provider’s address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information such as passwords or credit/debit card details.

Where you raise a cancellation, return, exchange or refund request, we may also collect the order number, photographs and unboxing videos you share with us in support of that request.

Utilisation of Acquired Information

Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out to provide updates on your order status, shipping information, or to address any queries related to your order. Additionally, we leverage this information to enhance our products, services, website content and user experience.

Where you have consented, we may also use your email address or WhatsApp number to share new launches, offers and promotional updates. You can opt out at any time by using the unsubscribe link in our emails, replying STOP on WhatsApp, or writing to us at addhee.in@gmail.com. Transactional messages relating to your order will continue regardless of marketing preferences.

Sharing of Information

We do not sell or rent your personal information. We share it only as necessary with:

• Courier and logistics partners — to deliver your order and enable tracking.
• Payment gateways — to process payments and refunds securely.
• E–commerce and hosting platforms — to operate the website and store order data.
• Legal and regulatory authorities — where required by law, court order or to protect our rights.

Security Measures Implemented by Addhee for Online Shopping

To ensure secure online transactions, we employ secure socket layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you input before transmission to us. Moreover, all customer data we collect is safeguarded against unauthorised access. We employ reasonable and up–to–date internet security measures and technologies to thwart unauthorised access, maintain data accuracy and ensure the appropriate use of information.

Children’s Privacy

Our products are made for children, but our website and services are intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your information where we are not required to retain it, or withdraw consent to marketing communications. To exercise any of these rights, write to us at addhee.in@gmail.com. We may need to verify your identity before acting on a request.

Policy Amendments

You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Site. Your visit and any privacy–related disputes are governed by this policy and the User Agreement, including provisions on damages. We reserve the right to amend the terms of use and this Privacy Policy at our discretion. Any changes will be promptly posted to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your account.

Contact Us

For any questions, concerns or complaints regarding your personal information or this policy, please contact us.

• Email: addhee.in@gmail.com
• WhatsApp: +91 8147581372